The Web Help Desk (http://help.pace.edu) underwent a successful system upgrade on Saturday, January 12th. The upgrade included updating the application and database to version 12.5.1, as well as modernizing the system interface, which now has an updated look and feel. We also streamlined the request categories for the Information Technology Services area of the ticketing system and removed a number of outdated sub-request types.
As a result of the upgrade, we hope Pace members have an improved user experience when navigating the system and submitting ticket requests. We will continue to work with the different areas in the Web Help Desk to make additional improvements as necessary.
If you would like to provide any feedback regarding your experience using the Web Help Desk, please email firstname.lastname@example.org. Comments or suggestions are much appreciated and will help us identify areas for improvement.