Information Technology Services (ITS) is working with the new Student Accounts, Registrar, and Financial Aid offices to develop an externally-accessible web form that parents/guardians and students can easily use to submit time-sensitive inquiries about the student’s tuition and billing, academic record, or financial aid matters. The web form will not require a login for submission, which will give parents/guardians the ability to submit inquiries on behalf of their student dependents. It will also provide students an additional channel for submitting their requests, complementing the existing Help Desk ticketing system.
To access the new web form, please visit: frontdesk.pace.edu
The requester will select from the available web form options, depending on the nature of the question/issue, and will be able to include relevant details and pertinent attachments (if any). Once submitted, the contents of the form will be sent into the Help Desk system, where a ticket will be created and the requester will receive a corresponding acknowledgement (sent to the email address they entered on the web form). Subsequent communication between the requester and university staff will take place via email to/from the existing Help Desk system.
It is recommended that students use their @pace.edu email account and provide their University ID Number (UID) when submitting the web form, since that will help to expedite their request.
For questions about web form functionality, please email the ITS Help Desk at: pacehelpdesk@pace.edu.
For additional information and contact methods for Student Accounts, Registrar, and Financial Aid, please visit https://www.pace.edu/student-resources.