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ITS Helpdesk

NEW ONE-STOP SYSTEM ACCESS REQUEST FOR NEW HIRES

Information Technology Services (ITS) collaborated with the Central Advising Office, and subsequently with Human Resources, to leverage the functionality of the TeamDynamix Help Desk system to help expedite the onboarding of new staff. Based on discussions and recommendations from area stakeholders,… Continue Reading →

UPDATED PANOPTO VIDEO RETENTION POLICY

Earlier this summer, Educational Media retired the Kaltura service and transitioned all video recordings to Panopto. As part of the transition, they also implemented an updated Panopto Video Retention Policy, effective July 31. Under the new policy, the overall Panopto video content storage… Continue Reading →

NEW “YES” AWARDS

We are pleased to share that ITS worked closely with Human Resources to have the Yes Award Nomination form accessible from multiple locations within the new Pace Portal. After signing in to the Pace Portal, you can navigate to the… Continue Reading →

BRIGHTSPACE-CLASSES LMS SUPPORT RESOURCES

Pace University’s official course learning management system, Classes LMS, can be accessed by logging in to: classes.pace.edu with your Pace username and password. Classes LMS Training for Faculty Instructors (and Students): There are several resources and training opportunities to learn… Continue Reading →

REMINDER – COURSE ENROLLMENT VERIFICATION REQUIREMENT

Pace University is required by the U.S. Department of Education to verify the attendance of Federal Aid recipients because it impacts their financial aid eligibility. This process is called Enrollment Verification and is necessary for properly reporting enrollment to the… Continue Reading →

REMINDER: ALTERNATIVE EMAIL ADDRESS REQUIRED FOR PASSWORD RESETS

If you forget your password and need to reset it, you can use the self-service option on ADAM. However, you will need to provide an alternative email address that we have on file for you, in order to complete the… Continue Reading →

REMINDER: DUO MFA BYPASS CODE UTILITY FOR STUDENTS

ITS implemented an option for Pace students who need to get Duo bypass codes to access Duo-protected systems. This service is meant to help students who have lost access to their Duo enrolled mobile device and/or Duo Mobile app. You… Continue Reading →

“PEER TO PEER (P2P)”, COPYRIGHT, & ILLEGAL FILE SHARING NOTICE

It is important for you to be aware of the laws and policies concerning the use of copyrighted material, especially digital material – music, movies, software, etc. As part of our commitment to raise awareness on these and other issues… Continue Reading →

PROTECT YOURSELF AGAINST PHISHING EMAILS

With the start of the academic semester we are asking all faculty and staff to be vigilant against Phishing emails both in your Pace and personal life. What is Phishing? Phishing is a type of attack that uses email or… Continue Reading →

STUDENT TECHNOLOGY FEE FALL 2023 DATES

Pace University assesses a Technology Fee to ensure students have access to the latest instructional technology resources available. The fee is earmarked for instructional technologies to keep Pace up to date with the technology needed for today’s teaching and learning… Continue Reading →

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