Information Technology Services (ITS) worked with the Student Accounts, Registrar, and Financial Aid offices to develop a public web form that parents/guardians can easily use to submit time-sensitive inquiries about their student’s tuition and billing, academic record, or financial aid matters. The web form does not require a login account, which gives parents/guardians the ability to submit inquiries on behalf of their student dependents.
Parents/guardians can access the web form at frontdesk.pace.edu and select from the available dropdown options, include relevant details, and upload attachments (if needed). Once submitted, the contents of the form will be sent into the Help Desk system, where a ticket will be created and the requester will receive a corresponding acknowledgement (sent to the email address they entered on the web form). Subsequent communication between the requester and university staff will take place via email to/from the existing Help Desk system.
Students with a MyPace login account should continue to submit tickets via the Help Desk system at https://help.pace.edu/. This will allow them to track their ticket status from the History tab after logging in.
For questions about web form functionality, please email the ITS Help Desk at: pacehelpdesk@pace.edu.
For additional information and contact methods for Student Accounts, Registrar, and Financial Aid, please visit https://www.pace.edu/student-resources.